(1) Why will I need a prescription for some items when there is no problem purchasing the same item without a script when I visit the chemist in person?

The laws governing pharmacy in Australia have stated that pharmacist only medication requires personal counselling on sale of the prescription item. As Internet and mail-order pharmacy does not provide that requirement, a prescription will ensure that the Doctor has provided the appropriate counselling.

A customer can place an order for “pharmacist only medication” online or over the phone and receive direct counselling from a pharmacist that will allow the medication to be sent without a prescription. Please phone and ask to talk to one of our pharmacists.

(2) What is the procedure if I am not at home to take delivery of my order?

HomePharmacy uses the registered mail system through Australia Post to deliver your HomePharmacy package. If you are not at home to receive the package, Australia Post will leave a card notifying you of a parcel pick up at your closest Australia Post Office. Sometimes these cards can get lost accidentally , so if you think your package should have arrived in due time, please check with your local post office first.

(3) When can I expect delivery of my order?

The time frames will, of course, rely on standard Australia Post delivery times. A timetable will be available on our website under "Delivery Time Table". These times are supplied by Australia Post and sometimes they can vary.

(4) Is it okay to fax my prescription?

No, the laws state that it is illegal to accept a faxed or emailed prescription in Australia. HomePharmacy must receive the original prescription before we can dispense the items. For non prescription order, please fill in the order form and fax to 07 3841 6733

(5) If I do not live in Australia will I be able to order prescription items?

Yes, You must have a prescription that is of Australian origin and written by a registered Australian Doctor. We will not accept international prescriptions.

(6) Help!!! I'm not connected to the Internet and I want to place an order with HomePharmacy.

Yes. Not all of us have internet access. In this case, left click here to download the order form or alternatively you can save a copy of the order form by right click here & save it on the desktop. After you have printed the form, complete the details and mail it to our address with any prescription if necessary.

(7) Will my order details be confidential?

Yes. All information supplied to HomePharmacy is strictly confidential. We will never provide any information to another party under any circumstance.

(8) I can't locate a product on the HomePharmacy website! How can you help me?

Please go to the contact us area and send us an email to the product enquiry Department. We will endeavour to to find it for you.

(9) I want to cancel my order. What do I do now?

Please phone us or email us as soon as possible and the order will be cancelled. Please remember that orders placed will be dispatched the same or next business working day. Orders that have already been dispatched will not be cancelled and will have to posted back at your expense. As long as all packaging is in original unmarked condition, a full refund less postage or delivery fee will be provided.

(10) I'll be using a credit card to pay for my order. What protective measures have HomePharmacy got in place to protect my Credit Card details?

When you place an order online, your personal information and credit card information is encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred. Your credit card information is being sent directly to St George Payment Gateway and is not stored in our Web site database, therefore it is safe from hackers.

(11) I want my prescription repeats held on file by HomePharmacy for ease of ordering. Can you do this?

Yes. We can hold your prescription repeats to save you time. Please feel free to notify us by attaching a note stating that you are requesting us to keep your repeats on file and that you have given us permission to do so. The next time you place an order, we will match up the repeats with the order and dispatch the same day to you thus saving you delivery time.

(12) Does HomePharmacy supply product catalogues?

HomePharmacy at this stage does not produce catalogues, as the expense involved would lead to increases in costs. All products are listed on our website. Don't forget our Priority Promise -if it is not listed we will do our best to find it for you!!!

(13) I'd like to know a little of the background of the people who own and operate the HomePharmacy website.

HomePharmacy is owned and operated by Lawrence Low. He is an Australian registered pharmacist with 19 years of hospital and retail pharmacy experience.

(14) I'd like to ask a question so can I speak with the Pharmacist in person?

Yes. We have Pharmacists available by phone 6 days a week from 8:30am - 6:30pm Monday to Friday 8:30am to 1pm on Saturday Brisbane Time (GMT + 10). Please see "Contact us" section for all our contact details.